Ziel:
THE ART OF STAYING FACTUAL

The challenges in difficult conversations are: to be polite without appearing insecure, to communicate directly what you want to say without offending anyone, to make your point without justifying yourself, to act based on facts, even if the situation is emotional.
In this regard, difficult communication situations, e.g. during feedback sessions, negotiations, complaints, conflicts or similar situations, can be a major challenge. You will learn the different models of moderation and preparation, and which tips and tricks you can use to ensure effective conversation. Depending on the type of conversation (feedback, meetings, etc.) various tactics and ways of reacting can help you to achieve your goal.

Zielgruppe:
Entrepreneurs, project and executive managers

Inhalt:

• Perceiving the strategic level in conversations


• Rationalizing uncomfortable feelings


• Maintaining respect


• Handling factual objections


• Reaction to personal attacks


• Analytical listening to offensive reactions


• Tactical preparation of discussions

Trainer:*)
Ronny Hollenstein
Managing Director of ic2 concepts & trainings GmbH, communication trainer and personnel consultant, management consultant and personality coach, co- author of the book 'Die Schule des Sprechens' (The School of Speech)

Michael Traindt
Managing Partner of ic2 concepts & trainings GmbH, communication trainer.
Expert for rhetoric, negotiation, presentation and strategic leading of meetings

*) Note: The choice of trainer will depend on their respective availability.


Hinweis:
Length: 1 day, 9:00 a.m. – 5:00 p.m.
Price includes: documentation, lunch, soft drinks, snack and park ticket

We would recommend:
Sitzungen strategisch leiten
Communicating across borders
Negotiate Internationally

Das gesamte Angebot des WIFI Management Forum finden Sie unter www.wifi.at/managementforum.

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